Frequently Asked Questions

Everything you need to know about your Henly shopping experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.

How do I find the right size?

Every product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Which payment methods do you accept?

Henly accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Afterpay.

How should I care for my Henly garments?

To maintain the longevity of your clothes, we recommend washing in cold water and hanging to dry. Specific care instructions are also printed on the internal label of every garment.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.